Refund Policy
We stand behind our products and want you to be completely satisfied with your purchase. Learn about our return and refund process.
Why Our Return Policy Works
Easy Returns
Simple return process with clear guidelines and fast processing.
Flexible Timeframes
Generous return windows based on product type and condition.
Secure Process
Protected return process with tracking and confirmation.
Multiple Options
Choose from refunds, store credit, or direct exchanges.
Table of Contents
1. Return Timeframes
Our return timeframes vary by product category to ensure the best experience for all customers.
Standard Parts
Most automotive parts in original condition
Electronics
Electronic components and diagnostic tools
Custom Orders
Special orders and customized parts
2. How to Return an Item
Follow these simple steps to return your item and get your refund processed quickly.
Contact Us
Email or call our customer service to initiate your return
Get RMA Number
Receive your Return Merchandise Authorization number
Package & Ship
Package item securely and ship to our returns center
Get Refund
Receive your refund once we process your return
3. Eligibility Requirements
4. Non-Returnable Items
5. Refund Options
Choose the refund method that works best for you. Each option has different processing times.
Original Payment Method
Refund processed to the original payment method
Store Credit
Instant credit for future purchases
Exchange
Direct exchange for different size/model
6. Return Shipping
Customer Responsibility: You pay return shipping for most items
Our Responsibility: We pay when item is defective or our error
Recommended: Use trackable shipping method
Insurance: Consider insurance for high-value items
7. Processing Times
8. Fees & Charges
Important Fee Information
Some returns may be subject to restocking fees or other charges. Review the details below.
Standard Returns
- • No restocking fee for unopened items
- • Customer pays return shipping
- • Original shipping non-refundable
Special Cases
- • Opened electronics: 15% restocking fee
- • Large items: Additional handling fee
- • Defective items: No fees apply
9. Defective Items
If you receive a defective or damaged item, we'll make it right:
- Contact us immediately upon discovery
- We'll provide a prepaid return label
- No restocking fees or return charges
- Fast-track processing for replacements
- Full refund including original shipping costs
10. Warranty Claims
For items covered under manufacturer warranty:
- Contact manufacturer directly for warranty service
- We can assist with warranty claim process
- Keep proof of purchase for warranty claims
- Some warranties require professional installation
11. International Returns
International customers should note:
- Customer responsible for all return shipping costs
- Returns may be subject to customs inspection
- Additional processing time for international returns
- Currency conversion fees may apply to refunds
12. Contact Information
Need help with your return? We're here to assist you:
Returns Support
returns@kabtruck.com
support@kabtruck.com
Return Processing
Track returns in your account
Call: 1-800-KABTRUCK
For urgent return questions or to start a return, pleasecontact our Customer Service team.
Your satisfaction is our priority. We've designed this return policy to be fair, transparent, and easy to understand.
© 2025 Kabtruck.com - All rights reserved. Hassle-free returns for truck parts and accessories.