Learn about our shipping options, delivery times, and packaging standards. We're committed to getting your truck parts to you quickly and safely.
Express shipping options available with tracking on all orders.
We ship across North America and internationally to 150+ countries.
Professional packaging ensures your parts arrive safely and undamaged.
Transparent shipping costs with free shipping on qualifying orders.
Navigate to specific shipping information
Multiple options to meet your delivery needs
We offer multiple shipping options to meet your delivery needs. Shipping costs are typically calculated at checkout, based on important factors such as your location, the package weight and dimensions, the content of the package, etc.
5-7 business days
$8.99 - $24.99
2-3 business days
$19.99 - $39.99
Next business day
$29.99 - $69.99
Large or multiple items require freight shipping. With our carriers, we provide LTL shipping on pallets, tailgate services if needed, residential delivery options and custom freight quotes for commercial consignees. Note that residential deliveries are typically charged more by most carriers. We recommend contacting the assigned carrier for your delivery for more information.
Estimated delivery times by shipping method
Delivery times are estimated from the date your order is being shipped, not the order date. Processing time (that is, time between the order date and the shipping date), varies by product availability.
Important Note
Delivery times are subject to variation due to conditions such as weather, holidays, customs delays or issues from the carrier's services beyond our control. For the latter, we recommend contacting the assigned carrier for your delivery for more information.
Where we ship worldwide
We ship across all 50 United States (including Alaska and Hawaii), all Canadian provinces and territories, Mexico, and military APO/FPO addresses.
For shipping in US territories such as Puerto Rico, US Virgin Islands and Guam, please contact our customer service.
We offer international shipping to many countries and regions worldwide, including the UK, the EU, the UAE, Australia, New Zealand, and 150+ more.
International customers are responsible for all customs duties, taxes, and fees (Incoterm DDU/DAP). International customers may also choose to have their goods under Incoterm EXW. To do so, please contact customer service.
Qualify for free standard shipping
Customer can enjoy free standard shipping under certain conditions:
Free shipping does not apply to oversized or overweight items that typically require freight shipping. Express, expedite, and overnight shipping methods as well as international destinations are not subject to free shipping. Additionally, if the assigned carriers flag the destination as remote or rural with surcharges, the free shipping policy will not apply.
How we handle your orders
Order processing can always vary, depending on product availability in warehouses. This is the typical processing timeframes:
Same day processing for orders placed before 2 PM EST
2-5 business days, depending on manufacturer
5-15 business days for fabrication
For your security, we may contact you to verify large orders or orders with incorrect or mismatching billing and shipping addresses. If our POS provider flags a transaction as fraudulent or incomplete, we may request proof of identity or any other information or documents required to confirm the validity of the transaction.
Orders are typically processed from Monday to Friday, 8:00 AM to 5:00 PM EST. Order processing is limited, or may not occur, outside of business hours, namely on Saturdays, Sundays, and statutory holidays observed in the Province of Québec.
Professional packaging standards
All orders are carefully packaged to ensure safe delivery with protective packaging materials, padding, moisture protection, secure wrapping, etc. For fragile items, clear labeling and handling instructions are included for carriers to handle with care.
Industrial-grade protection
Tailored for each item
Prevents rust and damage
Handling instructions
Monitor your shipment progress
All tracking information, such as carrier information, tracking number, and estimated delivery date, will be sent to your email once your order is shipped.
Typically receive faster service from most carriers.
May require appointment scheduling depending on the assigned carrier.
For packages deemed high value (generally exceeding $500), an adult signature is required upon delivery. The customer is responsible for designating the recipient at the time of purchase, and the name provided shall be deemed the authorized signee. KABTRUCK shall not be held liable for any loss, delay, or misdelivery resulting from incomplete, inaccurate, or incorrect recipient information supplied by the customer.
Hazardous materials and oversized items
Certain products, including but not limited to batteries, fluids, compressed gases, aerosols, products containing lithium, chemical products, and adhesives, are typically classified as hazardous and may require special handling. Additionally, large items or orders, such as solar panels, refrigeration systems, or other bulky merchandise, may necessitate special shipping arrangements. Customers acknowledge that carriers may impose additional charges for such handling, for which the customer shall be responsible.
Worldwide delivery requirements
International customers (i.e., those not residing in North America) are responsible for:
Customers who wish to place an order under Incoterm EXW must contact Customer Service prior to completing their order.
Certain items may not be eligible for international shipment, including:
Important limitations to know
KABTRUCK cannot ship to certain locations, namely:
Certain items are subject to shipping restrictions, including:
In the event that any of the products ordered fall under such restrictions, the customer will be notified, and shipping arrangements will be made in compliance with applicable regulations. Should compliant shipping not be feasible, KABTRUCK reserves the right to cancel the order and issue a refund.
Get help with shipping questions
For shipping-related questions or issues:
shipping@kabtruck.com
support@kabtruck.com
Track orders in your account
Call: 1-833-452-2247
For immediate assistance with urgent shipping needs, please contact our Customer Service team.
We're committed to getting your truck parts delivered safely and on time. This shipping policy is designed to set clear expectations for our delivery services.
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