Shipping Policy

1. Shipping Methods & Rates

We offer multiple shipping options to meet your delivery needs and budget. All shipping costs are calculated at checkout based on your location, package weight, and dimensions.

Standard Shipping Options

Freight Shipping

Large or heavy items (over 150 lbs) require freight shipping. We work with trusted carriers to provide:

• LTL (Less Than Truckload) shipping for oversized parts
• White glove delivery service for delicate items
• Liftgate service when needed
• Residential delivery options
• Custom freight quotes for commercial addresses

2. Delivery Timeframes

Delivery times are calculated from the date your order ships, not from the order date. Processing time is additional and varies by product availability.

3. Geographic Coverage

Domestic Shipping

We ship to all locations within:

• All 50 United States (including Alaska and Hawaii)
• All Canadian provinces and territories
• US territories (Puerto Rico, US Virgin Islands, Guam)
• Military APO/FPO addresses

International Shipping

We offer international shipping to most countries worldwide, including:

International customers are responsible for all customs duties, taxes, and fees. Some restrictions may apply to certain countries or products.

4. Free Shipping Eligibility

Exclusions

Free shipping does not apply to:

• Oversized or overweight items requiring freight shipping
• Express or overnight shipping methods
• International destinations
• Special handling or white glove delivery
• Remote or rural delivery locations with surcharges

5. Order Processing

Processing Timeframes

Order Verification

For your security, we may contact you to verify large orders, new accounts, or orders with billing/shipping address mismatches.

Processing Schedule

• Monday-Friday: 8:00 AM - 6:00 PM EST
• Saturday: 9:00 AM - 2:00 PM EST (limited processing)
• Sunday & Holidays: No processing

6. Packaging & Handling

Professional Packaging Standards

All orders are carefully packaged to ensure safe delivery:

• Industrial-grade packaging materials for protection
• Custom boxes and padding for fragile items
• Moisture protection for metal parts
• Secure wrapping to prevent movement during transit
• Clear labeling and handling instructions

Environmental Responsibility

We're committed to sustainable packaging:

• Recyclable materials whenever possible
• Right-sized packaging to reduce waste
• Biodegradable packing peanuts and cushioning
• Reusable containers for certain product types

7. Tracking & Delivery

Order Tracking

You'll receive tracking information via email once your order ships:

• Tracking number and carrier information
• Estimated delivery date
• Real-time tracking updates
• Delivery confirmation notifications

Delivery Requirements

• Someone must be present to sign for packages over $500
• Residential delivery may require appointment scheduling
• Commercial addresses typically receive faster service
• Safe drop-off locations can be specified during checkout

Failed Delivery Attempts

If delivery cannot be completed, carriers will typically:

• Make 3 delivery attempts
• Leave delivery notices with pickup instructions
• Hold packages at local facilities for 5-7 days
• Return packages to sender if unclaimed

8. Special Item Shipping

Hazardous Materials

Certain items require special handling and shipping methods:

• Batteries and fluids (ground shipping only)
• Compressed gases and aerosols
• Items containing lithium batteries
• Chemical products and adhesives

Oversized Items

Large parts may require special arrangements:

• Truck beds, bumpers, and body panels
• Complete engine assemblies
• Large toolboxes and storage solutions
• Towing equipment and hitches

9. International Shipping

Customs & Duties

International customers are responsible for:

• All customs duties and taxes
• Import permits or licenses if required
• Accurate customs declarations
• Compliance with local import regulations

Restricted Items

Some items cannot be shipped internationally:

• Hazardous materials and chemicals
• Items containing magnets
• Products with export restrictions
• Items prohibited by destination country

10. Delivery Issues

Damaged Packages

If your package arrives damaged:

• Inspect packages immediately upon delivery
• Note any damage on the delivery receipt
• Take photos of damaged packaging and contents
• Contact us within 24 hours of delivery
• Keep all original packaging for inspection

Lost or Stolen Packages

For packages that don't arrive:

• Wait the full estimated delivery timeframe
• Check with neighbors and building management
• Contact the carrier for investigation
• File a claim with us after carrier investigation

Wrong Address Deliveries

Customers are responsible for providing accurate shipping addresses. Address changes after shipping may incur additional fees.

11. Shipping Restrictions

Geographic Restrictions

We cannot ship to certain locations:

• Countries under trade embargo
• Areas affected by natural disasters
• Remote locations without carrier service
• High-risk security zones

Product Restrictions

Some items have shipping limitations:

• Items exceeding carrier weight limits
• Products requiring special permits
• Temperature-sensitive materials
• Items with expiration dates

12. Contact Information

For shipping-related questions or issues: